Services / 08
Ongoing Support
Your site shouldn't be a one-and-done project. Flexible support that keeps everything running.
A live website requires ongoing attention to remain secure, fast, and functional — and having a reliable team on call makes all the difference.
Plugins update and break things. Content needs changing. Traffic spikes. New features are needed. These situations arise constantly for any business serious about its web presence. We offer flexible support arrangements with no long-term contracts — whether you need a monthly retainer or occasional ad hoc assistance, we're available at the same flat rate of £25/hr with clear reporting on how every hour is spent.
How It Works
Tell Us What You Need
Send us a request — a content update, a bug report, a new feature, a security concern. No ticket system, no bureaucracy. Just a direct message to the team who built your site.
We Handle It
We assess, prioritise, and complete the work — keeping you updated throughout. Urgent issues are treated as urgent. Routine requests are batched efficiently to make the most of your hours.
Transparent Reporting
At the end of each month, you receive a clear summary of everything done and how many hours were spent on each task. No vague invoices, no ambiguity — just a clean record of the value delivered.
What We Cover
Security & Updates
CMS updates, plugin upgrades, security monitoring and patching — we keep your site protected against vulnerabilities without breaking existing functionality in the process.
Backups & Recovery
Regular backups with verified restoration — so if something goes wrong, you're never more than a few minutes away from getting back online with minimal data loss.
Content & Feature Updates
New pages, product additions, layout tweaks, feature requests — anything your site needs as your business evolves. We treat every request with the same care as when we built the site.
Performance Monitoring
We keep an eye on your site's speed, uptime, and Core Web Vitals — flagging and resolving issues before they affect your users or your search rankings.
What's Included
Platforms We Support
We support all major CMS platforms — and custom-built sites we've developed ourselves.
Who This Is For
- Businesses without an in-house development team
- Growing companies whose websites need regular updates
- E-commerce stores that can't afford downtime or breakages
- Anyone who wants a reliable team on call without hiring full-time
- Previous Prestiqo clients who want continuity after launch
Why Prestiqo
- £25/hr flat rate — no retainer tiers, no inflated agency fees
- No long-term contracts — use us as much or as little as you need
- Monthly reports so you always know what you're paying for
- We know your site — no onboarding delay, no learning curve
- Same team who built it — faster, smarter fixes every time
From the blog
Ready to get supported?
Tell us about your site and what you need — we'll get back to you within 24 hours at £25/hr, no commitment needed.
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